SHIPPING & RETURNS
SHIPPING POLICY
Thank you for choosing JRT Solar for your solar energy needs. We are committed to providing you with high-quality products and excellent service. Please take a moment to review our shipping policy to ensure a smooth and satisfying experience.
1. Order Processing Time:
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Orders are typically processed within 2 business days after payment confirmation.
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During peak seasons or promotions, processing times may be slightly extended.
2. Shipping Methods:
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JRT Solar offers standard and expedited shipping options.
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The available shipping methods and associated costs will be displayed at checkout.
3. Shipping Locations:
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We currently ship within the continental United States.
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For international shipping inquiries, please contact our customer service.
4. Shipping Providers:
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JRT Solar partners with reputable shipping carriers to ensure reliable and efficient delivery.
5. Estimated Delivery Times:
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Standard shipping: 3-5 business days.
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Delivery times may vary based on your location and other external factors.
6. Order Tracking:
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Once your order is shipped, you will receive a confirmation email with tracking information.
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You can track your order through our website or directly on the shipping carrier's website.
7. Shipping Delays:
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JRT Solar is not responsible for delays caused by weather conditions, natural disasters, customs issues, or other unforeseen circumstances.
8. Shipping Costs:
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Shipping costs are calculated based on the weight of the items, shipping method selected, and delivery location.
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The shipping cost will be displayed during the checkout process.
9. Damaged or Lost Items:
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If your order arrives damaged or is lost in transit, please contact our customer service team immediately for assistance.
10. Returns and Refunds:
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Please refer to our Returns and Refunds Policy for information on returning items.
Contact Information:
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If you have any questions or concerns regarding our shipping policy, please contact our customer service team at jrtcustomersupport.com.
JRT Solar reserves the right to update or modify this shipping policy at any time. Please check the policy periodically for changes.
RETURN & EXCHANGE POLICY
We value your satisfaction and want to ensure you have a positive experience with our products. Please review our return and exchange policy below.
1. Return Eligibility:
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To be eligible for a return or exchange, the item must be unused and in the same condition as when you received it.
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Returns or exchanges must be initiated within 20 days of the purchase date.
2. How to Initiate a Return or Exchange:
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To initiate a return or exchange, please contact our customer service team at jrtcustomersupport.com
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Provide your order number, details about the item you wish to return or exchange, and the reason for the return.
3. Return Shipping:
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Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
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We recommend using a trackable shipping service for returns.
4. Refund Process:
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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If the return is approved, a refund will be processed to your original method of payment. Please allow a few business days for the refund to reflect on your account.
5. Exchanges:
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If you need to exchange an item for a different size or model, please contact our customer service team to arrange the exchange.
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Exchanges are subject to product availability.
6. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
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We will provide instructions on returning the item or offer a replacement, depending on the circumstances.
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7. Non-Returnable Items:
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Certain items, such as customized or personalized products, may not be eligible for return or exchange unless they are defective or damaged.
8. Cancellations:
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Orders can be canceled within 24 hours of purchase. Please contact our customer service team for cancellation requests.
Contact Information:
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If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at jrtcustomersupport.com.
JRT Solar reserves the right to update or modify this return and exchange policy at any time. Please check the policy periodically for changes.
Thank you for choosing JRT Solar!